As a city official my job includes a lot of collaboration with other offices

As a city official my job includes a lot of collaboration with other offices

INNOSTE International Design Business Management industry project for the city of Helsinki  The project focused on enabling the fluent collaboration of different offices in cross-administrative projects. We focused on the people actually working on the projects in the different offices. These people, the network of developers as we defined it, formed the target group of our project. Our background study shed light on the general challenges of the networks. But we needed more personal information: attitudes, emotions, hopes, fears … to understand the everyday life, the reality in which they work. We used design probes for getting inspiration and information. We conducted interviews and drew personas from the probes and gathered the main problems that they face in their projects. The project outcome INNOSTE is a tool for starting projects. It consists of eight tasks that are completed individually and with the project group in the first meeting launching the project. The tasks help build mutual understanding, open dialogue, commitment and trust. INNOSTE is in use in the city of Helsinki.

Project team: Taru Kesävuori, Aino Kiviranta, Mikko Kutvonen and Pauliina Mattila.